A Unified and Scalable Approach to Customer Advisory and Customer Dialogue
The project aims to establish a shared and scalable approach to customer advisory services and customer dialogue by further developing and formalising a consistent methodology across the organisation.
A comprehensive learning and training concept will be developed, combining e-learning with hands-on training and shared tools.
Employees will be actively involved in both the development and testing of the concept, ensuring that the content and methodology are continuously refined based on practical experience and everyday business needs.