IT, data og digitalisering

Introduction to Service Design

Beskrivelse

The course introduces the student to the basic principles, methods and tools of service design. The focus is specially design of services with digital components. Lectures, case studies and hands-on exercises will be used to learn to identify service design opportunities through understanding of stakeholder requirements and needs, and for using service design methods for co-design and evaluation of services with digital components.

After the course, the student should be able to:
•Account for and apply basic Service Design thinking, related theories, methods and tools.
•Recognize essential characteristics of services.
•Describe the role of digitalization in services.
•Identify and analyze elements of service ecosystems.
•Design, analyse and evaluate services using a suitable variety of service design methods and tools.
•Connect design results with related analyses, and account for service optimization opportunities.

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Det praktiske

  • Kursusudbyder: IT-Universitetet
  • ECTS-point: 7,5
  • Undervisningssprog: Engelsk
  • Udbudt til: Forår
  • Tilmeldingsfrist: 3. januar 2020
  • Kursets uddannelsesniveau: Kandidatniveau
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